At Devlok Himachal, accessible from our website www.devlokhimachal.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, book a room, or stay with us.

Information We Collect

We may collect the following types of information:

Personal Information
● Name
● Email address
● Phone number
● Residential address
● Government ID details (as required for check-in)
● Payment information (processed securely through third-party gateways)

Non-Personal Information
● Browser type
● IP address
● Device information
● Cookies and usage data

How We Use Your Information

We use your information to:
1. Process and confirm room bookings
2. Provide a smooth check-in/check-out experience
3. Improve our hotel services and website
4. Send booking-related updates, confirmations, or alerts
5. Maintain security and comply with legal requirements
6. Respond to customer service queries

How We Protect Your Data

● We use secure servers and encrypted payment gateways
● Access to personal information is restricted to authorized staff
● We do not store full credit/debit card details on our servers

Sharing of Information

We do not sell or rent your personal information. We may share data only with:
● Payment processors
● Government authorities (if legally required)
● Service providers assisting with hotel operations
All third-party partners follow strict confidentiality obligations.

Cookies

Our website uses cookies to enhance user experience, analyze traffic, and improve performance.
You may disable cookies through your browser, though some features may not function properly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

Your Rights

You may request to:
Access your personal data
Update or correct your information
Request deletion of stored information (where legally permissible)